Help Desk Analyst

2 weeks ago


Manila, National Capital Region, Philippines Metacom Careers Full time
Job Summary

We are hiring an IT Service Desk Analyst to join our dynamic team in BGC. The ideal candidate will possess excellent customer service and technical skills to provide top-notch support to our clients.

Key Responsibilities:

  • Deliver prompt and effective support through various channels.
  • Analyze and resolve client inquiries related to products and services.
  • Collaborate with internal teams to resolve complex technical issues.
  • Maintain accurate records of client interactions and issues resolved.

Essential Qualifications:

  • Bachelor's degree in any field or equivalent experience.
  • At least 1.5 years of experience in a help desk or service desk role.
  • Exceptional problem-solving, communication, and interpersonal skills.

  • Help Desk Analyst

    2 weeks ago


    Manila, National Capital Region, Philippines Emply Denmark Full time

    Help Desk Role:The Help Desk Analyst will be responsible for supporting the IT service desk activities across Emply Denmark offices. This includes providing first and second-level support to analyze and diagnose IT-related issues, as well as reporting to the IT Service Desk Supervisor based in Manila.Main Responsibilities:Support workstations, laptops, thin...

  • Help Desk Analyst

    2 weeks ago


    Manila, National Capital Region, Philippines Netrix Global Full time

    Job SummaryThe Help Desk Analyst position is available at Netrix Global. We are looking for an individual who can provide technical support to clients and ensure that their issues are resolved in a timely manner.ResponsibilitiesClient Support: Respond to client inquiries via phone, email, and instant messaging regarding technical issues with Netrix...

  • Help Desk Analyst

    4 days ago


    Manila, National Capital Region, Philippines Ryan Full time

    Ryan is seeking an experienced Help Desk Analyst to join our IT Infrastructure team as a Desktop Administrator I. As a key member of our team, you will be responsible for providing technical support and assistance to our global user base. The successful candidate will have excellent communication and interpersonal skills and the ability to work effectively...

  • Help Desk Specialist

    2 hours ago


    Manila, National Capital Region, Philippines beBee Careers Full time

    Help Desk Specialist:We are seeking a skilled Help Desk Specialist to join our team. The successful candidate will be responsible for providing technical support to customers, resolving issues efficiently, and maintaining a high level of customer satisfaction.Key Responsibilities:Analyze customer issues and provide effective solutions.Communicate complex...


  • Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Job SummaryHCL Technologies Philippines Inc is seeking a Help Desk Professional to join our team. As a Help Desk Professional, you will be responsible for providing technical support to our clients via phone, email, or chat.Key Responsibilities:Respond to client inquiries and resolve technical issues.Document and track tickets in the IT Service Desk...

  • Help Desk Team Lead

    1 week ago


    Manila, National Capital Region, Philippines Total Information Management Corp. Full time

    The Help Desk Team Lead is responsible for leading and supervising the Help Desk team to ensure the efficient and effective delivery of IT support services. This role involves managing service desk tickets, addressing hardware and software issues, and providing first-line support.


  • Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    We are excited to announce that HCL Technologies Philippines Inc is hiring an IT Service Desk Analyst!As an IT Service Desk Analyst, you will play a critical role in ensuring that our customers receive high-quality technical support and service.Key Responsibilities:Answer customer calls and respond to emails and chats in a timely and professional manner.Log...

  • Help Desk Engineer

    2 weeks ago


    Manila, National Capital Region, Philippines Netrix Global Full time

    Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure.We focus on end-users and are committed to client satisfaction. Our hiring, promotion, and compensation processes are based on merit, skills, and...


  • Manila, National Capital Region, Philippines Emapta Full time

    We are seeking a highly skilled and motivated Remote Desktop Support Analyst to join our team at Emapta. As a key member of our global help desk, you will be responsible for providing expert technical support to our clients. If you have a passion for technology and a desire to make a difference, we encourage you to apply.Responsibilities and...

  • Help Desk Manager

    7 days ago


    Manila, National Capital Region, Philippines Okada Manila Full time

    About UsOkada Manila is a leading entertainment resort that offers a unique blend of gaming, dining, and leisure activities. As a member of our team, you will be part of a dynamic and diverse workforce that is dedicated to delivering exceptional service to our customers.We are currently seeking a skilled Help Desk Manager to join our IT department. The...


  • Manila, National Capital Region, Philippines Thankz Global Staffing Full time

    Cloud Support PositionWe are hiring a talented Remote Help Desk & Training Specialist to support our team in implementing Smart Service Cloud.In this role, you will become the go-to expert on Smart Service Cloud, provide help desk support and troubleshoot system-related issues, train new employees and branches on system functionality, and identify and...


  • Manila, National Capital Region, Philippines V-Call Center Link Inc. Full time

    We are seeking a Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical assistance to customers via phone or email.Job DescriptionThe successful candidate will have the ability to troubleshoot and resolve customer concerns efficiently and effectively.Use assigned tools to assess if customers are...

  • Help Desk Technician

    2 weeks ago


    Manila, National Capital Region, Philippines Pntc Full time

    PNTC Colleges – Maritime Training Center is seeking a highly skilled Help Desk Technician to provide technical support to staff and students. This is a full-time role that offers opportunities for professional growth and development.About the Position:Respond to help desk tickets in a timely mannerProvide accurate and efficient solutions to technical...


  • Manila, National Capital Region, Philippines beBee Careers Full time

    We require a Japanese-speaking Customer Service Help Desk Analyst to work from home. The successful candidate will have excellent communication skills in both Japanese and English, as well as strong technical skills.Essential Functions and ResponsibilitiesEscalate issues to the appropriate department and personnel.Provide detailed documentation of all steps...

  • Help Desk Technician

    2 weeks ago


    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time

    Nezda Technologies, Inc. is seeking an IT Service Desk professional to join our team. The successful candidate will be responsible for providing technical assistance to our clients, resolving technical issues related to Active Directory, MS Office applications, and other IT-related problems.Requirements:The ideal candidate will have:At least 1 year BPO TSR /...

  • Help Desk Team Lead

    1 week ago


    Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time

    About the Position:The Help Desk Team Lead will be responsible for leading the help desk team and ensuring seamless delivery of IT services to our clients. The ideal candidate will have excellent leadership skills, a strong understanding of IT service management, and the ability to communicate effectively with stakeholders.Responsibilities:Lead the help desk...


  • Manila, National Capital Region, Philippines Viventis Search Asia Full time

    Vivantius Search Asia seeks a Help Desk Professional to join our team.Key Responsibilities:The Help Desk Professional will be responsible for providing first-line support through various channels, including phone, chat, and email. They will manage helpdesk support tickets and requests, ensuring prompt resolution and follow-up as needed.Handle the escalation...


  • Manila, National Capital Region, Philippines Workstream Full time

    As a Help Desk Professional at Workstream, you will play a critical role in ensuring customer satisfaction by providing prompt and effective support. This includes resolving customer complaints, answering technical questions, and collaborating with internal teams to resolve complex issues.ResponsibilitiesRespond to customer inquiries via phone, email, and...


  • Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Nityo Infotech Services Philippines is seeking a highly motivated Help Desk Specialist to support our operations. As a Help Desk Specialist, you will provide technical assistance to customers and resolve their queries efficiently.To be successful in this role, you should have at least 6 months of relevant experience and a strong background in Service Desk,...

  • Help Desk Specialist

    2 weeks ago


    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    HCL Technologies Philippines Inc is seeking a highly skilled Help Desk Specialist to join our team.About the Role:We are looking for an individual with excellent communication skills and strong problem-solving abilities to provide top-notch support to our clients.The ideal candidate will be responsible for opening, logging, prioritizing, assigning, and...