Global Customer Experience Director

23 hours ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱3,800,000 - ₱5,200,000

Job Summary

We are seeking an experienced professional to lead our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey.

About the Role

This is a remote-first opportunity to lead a high-impact function within a fast-growing brand. As a leader, you will own the end-to-end customer experience and define scalable customer success strategies to support growth.

Main Responsibilities:

  • Define customer success strategies to support business growth
  • Establish and track KPIs, processes, and team goals aligned with business objectives
  • Build, manage, and mentor a high-performing customer success team
  • Enable consultative sales process through client communications
  • Oversee accurate and timely quote and invoice creation
  • Support third-party and social commerce sales channels in coordination with marketing and sales teams
  • Manage client onboarding and equipment setup
  • Respond to customer inquiries regarding product use and service needs
  • Facilitate additional orders of accessories, filters, or parts
  • Lead customer communications related to logistics, damages, and return claims

Requirements:

To be successful in this role, you will need:

  • Minimum 5 years of experience in a client-facing operations or customer success role
  • Background in e-commerce operations; Shopify and QuickBooks experience preferred
  • Outstanding written and verbal communication skills
  • Strong analytical and problem-solving skills with attention to detail
  • Familiarity with professional coffee equipment or the specialty coffee industry is an advantage

What We Offer:

This is a unique opportunity to work in a collaborative, passionate culture driven by innovation and a love for coffee. You will have the chance to:

  • Work in a remote-first, globally distributed team
  • Lead a high-impact function within a fast-growing brand
  • Contribute to the development of a world-class customer experience function

  • SAP Programme Director

    17 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeTransformation Full time ₱1,200,000 - ₱1,500,000

    Job Title: Programme DirectorWe are seeking a highly skilled Programme Director to lead our global S/4HANA transformation programme.This is a challenging and rewarding role that requires strong leadership, project management, and technical skills.The successful candidate will have the opportunity to work with a leading global life sciences company,...

  • Experienced Customer Experience Director Wanted

    23 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time ₱4,000 - ₱6,000

    Job Title:\Customer Experience Director\About the Role\We are seeking an experienced Customer Experience Director to lead our customer service team and ensure efficient, high-quality service delivery.\As a key member of our organization, you will oversee the team responsible for answering inquiries, resolving issues, and supporting clients throughout their...

  • Director of Expert Enablement

    6 days ago

    Pulong Santa Cruz, Calabarzon, Philippines Asurion Full time $70,000 - $120,000 per year

    DirectorThe Director Expert Enablement will be responsible for a global sales and subscriber retention strategy, while collaborating on a multimillion-dollar incentive program across Customer Solutions that promotes sales-driving behaviors from Experts.  They will be responsible for the development and continuous analysis of key performance indicators,...

  • Property Operations Director

    17 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeReal Full time ₱7,200 - ₱7,800

    Property Operations Director Job Summary:The ideal candidate for this Property Operations Director role will oversee the day-to-day operations of residential and commercial properties. The incumbent will be responsible for managing tenant relations, lease agreements, move-ins/move-outs, and dispute resolution. The Property Operations Director must also...

  • Managing Director

    16 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines SYMPHONY Full time $70,000 - $120,000 per year

    The Managing Director will oversee the Global Business Service Center (GBSC), leading its strategy, growth, and operations, including the transition of services from global subsidiaries. This role requires a proven leader with expertise in shared services, operations, finance, governance, and resource management, capable of running and expanding a...

  • Customer Experience Leader

    23 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeLeadership Full time ₱1,200,000 - ₱1,500,000

    Key Job ResponsibilitiesOur ideal candidate will lead a support team to deliver exceptional customer experiences, manage escalations and monitor performance, oversee customer support tickets, and administer Salesforce.Required Skills and Qualifications8+ years of production environment experience5+ years of SQL and team leadershipStrong background in Linux,...

  • Customer Experience Professional

    18 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeDigitalTransformation Full time ₱589,310 - ₱1,043,683

    We are seeking a highly motivated professional to support our global customers who have implemented the Learning Platform. This role will play a key part in delivering exceptional customer experiences and executing the digital transformation of customer experience.The successful candidate will manage the digital customer experience for dynamic customers,...

  • Customer Experience Lead

    24 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeExperience Full time ₱800,000 - ₱1,500,000

    Customer Experience LeadWe are looking for a skilled and dynamic Customer Experience Lead to join our team.The ideal candidate will have 1-2 years of experience in customer service, conflict resolution, and team collaboration. They will be responsible for managing customer interactions, resolving disputes, and ensuring a positive user experience.Key...

  • Customer Experience Director for Retail Excellence

    21 hours ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerExperience Full time ₱6,000,000 - ₱8,000,000

    About the RoleWe are seeking a seasoned professional to lead our retail operations and drive customer satisfaction.Key ResponsibilitiesDevelop and implement strategies to enhance customer experience across all touchpoints.Collaborate with cross-functional teams to identify areas for improvement and develop solutions.Monitor and report on key performance...

  • Customer Experience Leader

    7 minutes ago

    Pulong Santa Cruz, Calabarzon, Philippines beBeeLeadership Full time ₱1,200,000 - ₱1,450,000

    Job DescriptionThis is a great opportunity to lead a team that has real impact on customer satisfaction, operational efficiency, and brand reputation—while gaining global experience, ownership, and leadership growth opportunities.The role is focused on the human aspect of customer support, driving initiatives to improve employee performance, customer...