Workforce Management Strategist

2 days ago

Las Piñas, National Capital Region, Philippines beBeeWorkforce Full time ₱800,000 - ₱1,200,000
About the Role

As a key member of our workforce management team, you will play a vital role in planning and optimizing our resources to deliver exceptional customer experiences. This is an exciting opportunity to leverage your analytical skills and expertise in forecasting, scheduling, and analysis to drive business growth and improve operational efficiency.

This challenging role requires a strategic thinker who can develop and implement effective plans to maximize workflow while minimizing client and customer dissatisfaction. If you are a motivated and results-driven individual with a passion for workforce management, we encourage you to apply for this dynamic position.

  • Maintain accurate forecasts, capacity plans, and schedule plans
  • Ensure timely and precise generation of forecasts, capacity plans, and schedules
  • Offer strategic recommendations for improving productivity while balancing service levels
  • Provide consultation on staffing and volumes utilizing staffing models
  • Develop processes for shift types, vacations, and other schedule exceptions strategies
  • Recommend roles and responsibilities for meeting client and internal measures and expectations
  • Coordinate hiring strategies and required tour groups with other departments
  • Implement new programs from a Forecast, Capacity Planning, and Scheduling perspective
  • Support an environment that encourages co-workers to exceed customers' expectations
  • Ensure all reference materials are up to date
  • Facilitate daily and weekly meetings among key stakeholders
  • Lead conference calls with AEs and RODs to communicate and recommend staffing changes and scheduling scenarios

We Offer:

A dynamic work environment that fosters innovation and collaboration. Opportunities for professional growth and development. A competitive compensation package. Flexible work arrangements. Recognition and rewards for outstanding performance.

About Us:

We are a leading provider of customer experience solutions. Our expertise extends to actionable analytics, contact center as a service (CCaaS), and AI-powered digital experience platforms. We help businesses deliver exceptional customer experiences and drive growth through data-driven insights and innovative technologies.

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