Workforce Manager

3 days ago

Las Piñas, National Capital Region, Philippines TaskUs Full time
Overview

Join or sign in to apply for the Workforce Manager | Las Pinas role at TaskUs.

What does a Workforce Manager do? You are a key leader who ensures staff optimization, sets goals and objectives, maintains employee records, and facilitates effective communication among workers.

What we offer: TaskUs prioritizes employee well-being with competitive salaries and comprehensive benefits, a People First culture, opportunities for internal mobility, and professional growth.

Responsibilities
  • Coordinate programs designed to improve employee productivity, including training, talent acquisition, and performance evaluation.
  • Establish transparent systems for tasks, such as maintaining employment contracts, attendance reports, personnel data, and benefit packages.
  • Collaborate with IT to develop customized record-keeping systems to ease storing and accessing information and to support supervision of fiscal activities within the team.
  • Ensure accuracy of billing procedures for all clients within the site; identify and report on account profitability opportunities and recommend process improvements.
  • Monitor schedule adherence, service levels, absenteeism, and other relevant metrics; forecast voice and non-voice volume and measure campaign performance (seat occupancy, average handle time, etc.).
  • Work with stakeholders and clients to resolve staffing and scheduling concerns; manage campaigns per company policies and client SLAs.
Qualifications
  • 3+ years in a managerial role overseeing teams (e.g., Workforce Supervisor/Manager) and proven leadership and organizational skills.
  • Ability to manage multiple complex tasks with high attention to detail and a drive to optimize procedures and processes.
  • Proficiency in statistical analysis and computer software; working knowledge of MS Office (Excel, Outlook, PowerPoint) or ability to learn quickly; knowledge of capacity planning. Google Suite a plus.
  • Strong verbal and written communication skills; a proactive, people-first leadership and coaching style.
How We Partner To Protect You

TaskUs will neither solicit money from you during the application process nor require any form of payment. Communicate only with authorized TaskUs recruiters.

DEI

TaskUs values diversity and inclusion and is committed to equal access and equitable hiring practices. If you need reasonable accommodations in any part of the hiring process, please let us know.

Explore all TaskUs career opportunities and apply at https://www.taskus.com/careers/.

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Management
  • Industries: Outsourcing and Offshoring Consulting

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