
Enablement Coordinator Position
2 days ago
We're seeking a talented Enablement Specialist to support the development and maintenance of training resources, knowledge base (KB) content, and internal processes.
This is a part-time contractor role for 6–12 months, with a commitment of ~40 hours/week. The contract may be extended based on performance.
About the Job- Create high-quality enablement materials, including SOPs, macros, logic flows, help articles, and bot documentation
- Design and implement effective knowledge systems, CMS, and documentation tools (Notion preferred)
- Develop process for quality reviews of new content before publishing
- Define automation and deflection workflows (e.g., chat bot responses, auto-resolution content)
- Produce training materials and internal documentation related to the project
- Bachelor's degree in writing, documentation, training, or content creation
- Experience with knowledge systems, CMS, or documentation tools (Notion preferred)
- Understanding of job description drafting and onboarding processes
- Strong written English and attention to detail
- Comfortable with tools like Google Suite, Notion, Canva
- Quick learner, proactive, and collaborative
- Organized and capable of managing task follow-ups
- Interested in support operations, content workflows, training and quality systems
- Competitive hourly rate
- A chance to contribute to one of the most exciting startups in the creator economy
- Part-time contractor role
- 6–12 month contract with potential extension
- ~40 hours/week commitment
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