Apparel Support Specialist

1 day ago

Calamba, Calabarzon, Philippines beBeeCustomerService Full time ₱3,000 - ₱5,000
Job Title: Apparel Support Specialist

Remote employment available

Full-Time opportunity with regular working hours

Job Overview:

We are seeking a diligent and detail-oriented individual to fill the role of Apparel Support Specialist.

This position requires strong professional writing skills, excellent spoken and written English, and the ability to effectively communicate with customers. The successful candidate will have a deep understanding of company policies and be able to handle customer inquiries regarding online orders, inventory availability, shipping issues, charge disputes, and returns.

The ideal candidate will occasionally need to place calls to customers to provide resolutions or clarifications.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via email and phone
  • Address concerns related to online orders, including lost shipments, stock availability, charge issues, and returns
  • Understand and apply company policies while assisting customers
  • Maintain accurate records of customer interactions and issues
  • Coordinate with other teams (inventory, logistics, billing) to resolve customer concerns efficiently
  • Provide a positive shopping experience by ensuring courteous and effective communication
  • Assist in resolving charge disputes and processing refunds when needed
Required Skills and Qualifications:
  • Excellent written and verbal English communication skills
  • Previous experience in customer service, preferably in an apparel eCommerce setting
  • Strong understanding of customer service etiquette, with a professional and empathetic approach
  • Ability to comprehend and apply company policies accurately
  • Proficiency in email management tools and basic CRM software
  • Strong organizational and problem-solving skills
  • Ability to multi-task and handle customer inquiries with efficiency
  • Comfortable making outbound calls to customers when needed
Benefits:

Regular working hours

Remote work opportunities

Others:

We offer a competitive salary package and opportunities for career growth and development.

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