Senior Customer Support Team Lead

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time $120,000 - $160,000

We are seeking a highly skilled and experienced leader to manage our team of customer support engineers. As a Support Manager, you will oversee the daily operations of our support team, ensuring that customers receive prompt and effective solutions to their technical issues.

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  • Team Management: Lead a team of 10-12 Customer Support Engineers in providing high-quality support to our customers.
  • Quality Monitoring: Continuously monitor and evaluate support quality and SLA adherence, identifying areas for improvement and implementing corrective actions as needed.
  • Career Development: Provide ongoing individualized career development opportunities to support engineers, fostering growth and advancement within the team.

A successful candidate will possess strong leadership and communication skills, with the ability to motivate and empower team members to deliver exceptional results. Experience working in a fast-paced, dynamic environment is essential, as well as the ability to navigate complex technical issues and provide clear, concise solutions to customers.

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The ideal candidate will have prior experience in a technical role, with a proven track record of managing teams and delivering results in a customer-facing environment. Strong analytical and problem-solving skills, combined with excellent written and verbal communication skills, are also essential requirements for this position.

">Benefits:
  • Competitive Salary
  • Bonus Structure
  • Stock Grants
  • Flexible Paid Time Off

We offer a comprehensive benefits package, including competitive salary, bonus structure, stock grants, and flexible paid time off. Our commitment to diversity and inclusion fosters a supportive and inclusive work environment, where all employees feel valued and empowered to succeed.

">Company Culture:

At our organization, we value creativity, collaboration, and continuous learning. We believe in empowering our employees to take ownership of their careers and drive meaningful change through innovative solutions and best practices. Our company culture is built on a foundation of trust, respect, and open communication, creating an environment where everyone can thrive and grow.

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