
French Language Support Professional
17 hours ago
Job Description
As a customer support specialist, your primary responsibility will be to deliver outstanding support in both French and English through voice and chat. You will be the first point of contact for French-speaking customers via inbound calls, live chat, and email.
Key Responsibilities:- Troubleshoot and resolve customer issues with professionalism and urgency
- Build strong relationships by personalizing each interaction
- Collaborate with teammates to ensure consistent, high-quality service
- Share customer feedback and insights to help improve processes
- 1+ year of remote/online experience in customer service or a similar role
- Excellent written and verbal communication skills
- Experience with bilingual customer support is an advantage
- Personal computer or laptop with a minimum i5 processor
- Stable internet connection with at least 15 Mbps upload and download speeds
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