IT Operations Director

4 days ago


Pasig, National Capital Region, Philippines Meralco PowerGen (MGEN) Full time
Job Description:

The role of the IT Operations Director at Meralco PowerGen (MGEN) involves overseeing the organization's IT governance and operational efficiency. This position ensures that IT processes align with business objectives, maintain compliance, security, and best practices. The IT Operations Director will manage and lead a team handling IT Service Management (ITSM), IT Support Operations, Project Management, Process and Change Management to optimize technology-driven workflows and support business continuity.

Key Responsibilities:
  • Establish, implement, and monitor IT governance frameworks, ensuring compliance with regulatory requirements and industry best practices.
  • Develop policies and guidelines related to IT risk management, security, and compliance.
  • Ensure alignment of IT strategies with business objectives through effective governance models.
  • Collaborate with stakeholders to drive IT process improvements and mitigate risks.

Project Management & Change Management:
  • Oversee IT projects from initiation to execution, ensuring they are delivered on time, within scope, and within budget.
  • Implement standardized project management methodologies, tools, and best practices.
  • Manage change processes to ensure smooth transitions in IT initiatives, minimizing business disruption.
  • Coordinate cross-functional teams to align project execution with business priorities.

IT Service Management (ITSM) & IT Support Operations:
  • Lead IT service delivery teams in providing efficient, reliable, and high-quality IT support to users.
  • Oversee incident, problem, and change management processes to enhance IT service reliability.
  • Develop and monitor IT performance metrics and KPIs to ensure service level agreements (SLAs) are met.
  • Drive continuous improvement initiatives in IT support and operational processes.
  • Ensure optimal resource allocation and capacity planning to meet organizational IT needs.


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