Digital Experience Manager
4 days ago
TDCX Group provides transformative digital CX solutions to enable world-leading and disruptive brands to achieve their customer experience aspirations. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
As a Digital Experience Manager, you will play a critical role in delivering exceptional customer experiences across multiple touchpoints. You will oversee the design, development, and implementation of contact center operations, ensuring seamless interactions between customers, agents, and systems.
You will work closely with cross-functional teams to identify opportunities for process improvements and implement changes that drive operational excellence. Your ability to analyze complex data sets, identify trends, and make data-driven recommendations will be invaluable in informing business decisions and driving growth.
To succeed in this role, you must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field. Preferably, you have 2 years of working experience in the related field.
Key skills and qualifications include extensive practical knowledge in importing data for use in report software, spreadsheets, Tableau, Power BI, pivots and formulas, graphs, and flow charts. You should also have proven experience in overseeing the design, development, and implementation of contact center operations.
The ideal candidate is flexible and adaptable to various business models and projects. Excellent verbal and written communication skills in English and the language of the supporting market are essential.
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