Strategic Compliance Professional

9 hours ago

Bacoor, Calabarzon, Philippines beBeeCompliance Full time $100,000 - $120,000
Senior Compliance Specialist

Sinch is a leading provider of customer communications solutions, and we are seeking a highly skilled Senior Compliance Specialist to join our team. This role will play a critical part in ensuring the integrity of our messaging platform, protecting our customers from malicious activity, and maintaining compliance with relevant regulations.

As a Senior Compliance Specialist, you will be responsible for monitoring live message content, detecting and preventing fraudulent activity, and working closely with our Support and Account Management teams to resolve complex issues. Your expertise in critical thinking, communication, and problem-solving will be essential in driving improvements and delivering exceptional results.

  • Monitor and approve live message content to identify potential fraud, spam, and phishing attempts.
  • Detect, report, and take appropriate action against fraudulent activity, including blocking suspicious accounts.
  • Collaborate with internal stakeholders to develop and implement compliance processes and procedures.
  • Stay current on regulatory updates and share best practices across the organization.

The ideal candidate will have:

  • English as their primary language, with secondary languages a plus (Spanish being a bonus).
  • Experience in a similar role, preferably with a leadership element.
  • At least two years of experience providing live chat customer support for a software/SaaS platform or equivalent.
  • Demonstrable critical thinking, communication, and creative problem-solving skills.
  • Excellent writing and speaking skills in English.

Key Benefits

  • Opportunity to work with a leading provider of customer communications solutions.
  • Contribute to the development of compliance processes and procedures.
  • Collaborate with cross-functional teams to drive improvements and deliver exceptional results.
  • Develop your skills and expertise in a fast-paced and dynamic environment.

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