Support Specialist
11 hours ago
Job Opportunity
The Wing is seeking an IT Support Specialist to assist content partners with transferring their video data. This role combines customer support, technical troubleshooting, and hands-on data transfer operations using AWS and automation scripts.
Key Responsibilities
- Partner Engagement: Communicate with content partners via email and Slack to facilitate data transfer coordination.
- Technical Assistance: Troubleshoot and resolve issues when partners encounter problems copying files.
- Scripting & Automation: Develop parallelized scripts to download files from a CSV list of URLs and upload them to S3 storage.
- File Organization: Organize and move files as needed when partners make mistakes in transfers.
- Salesforce Integration: Assist with Salesforce-related workflows as required.
Qualifications & Requirements
- Basic scripting skills (Python, Bash, or similar) for automating file transfers.
- Strong problem-solving skills and ability to troubleshoot technical issues effectively.
- Excellent written English communication skills for supporting partners via email and Slack.
- Familiarity with Salesforce integrations is beneficial.
- Previous experience in technical support, customer service, or data operations is preferred.
- Flexibility in working hours, with availability to support partners across various time zones.
- Reliable internet and a stable work setup are necessary for handling large file transfers efficiently.
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