IT Support Specialist

12 hours ago

Cavite City, Calabarzon, Philippines beBeeTechnical Full time $40,000 - $60,000
Discover New Opportunities in IT Support

We strive to streamline IT support and provide managed solutions with a strategic consulting approach.

Our goal is to help emerging pharma and biotech organizations advance their mission by freeing them from internal IT demands.

As an IT Support Specialist, you will join a leadership team with over 10 years of experience and a proven culture of innovation and growth.

Key Responsibilities:

  • Provide exceptional end-user service desk support via phone, email, and chat.
  • Manage incidents and requests within the ticketing system.
  • Perform daily ticket follow-ups with end users.
  • Resolve username and password problems.
  • Support software applications and hardware devices.

Requirements:

  • CompTIA A+ certification.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory.
  • 1+ year Mac OS experience.
  • Experience with the ticketing system.
  • Strong technical troubleshooting and customer service skills.
  • Ability to multi-task in a fast-paced environment.

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