Enterprise Account Manager

14 hours ago

Las Piñas, National Capital Region, Philippines beBeeAccountability Full time $100,000 - $120,000
Key Job Responsibilities

The Renewals Manager is accountable for day-to-day management of assigned customer accounts. This includes collaboration with sales teams, professional services, technical support, and sales operations to understand and resolve customer issues.

  • Develop a strong understanding of complex software quoting.
  • Understand Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models.
  • Work closely with professional services, technical support, and regional sales team to ensure smooth onboarding of new customers.

Key responsibilities also include developing direct relationships with sales teams to drive expansions, reviewing client requests with technical support, product management, and regional sales team, and escalating as necessary. Additionally, the Renewals Manager must identify at-risk accounts, take appropriate action, and/or escalate as needed.

This role focuses on recurring revenue and software asset management in assigned accounts. The Renewals Manager will proactively start the procurement/renewal process three months prior to the renewal date to ensure on-time renewals.

Qualifications and Requirements

To be successful in this role, the ideal candidate should have:

  • A Bachelor's degree or equivalent experience.
  • At least 4 years of experience in a similar role such as Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer.
  • Knowledgeable in privilege access management and cybersecurity best practices.
  • Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc.
  • Ability to interface directly with complex, multi-divisional, multi-geographical clients, preferably at the director level.
  • Competency with Salesforce and Customer Success Management platforms.
What We Offer

This is an excellent opportunity to join our organization and be part of a dynamic team that values innovation, collaboration, and continuous learning. As a Renewals Manager, you will have the chance to develop your skills and expertise in account management, customer success, and relationship building.

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