Remote Enterprise Account Specialist
13 hours ago
This is a dedicated position for a Client Success Specialist focused on managing daily communications, responding to client requests and needs, and partnering with the Manager to execute account strategy and meet performance objectives.
Key Responsibilities- Manage daily interactions for the largest client, respond promptly to requests and needs, collaborate with the Manager to develop and implement account strategy and meet performance targets.
- Participate in client-facing meetings with the Manager.
- Monitor account metrics; create and modify account-specific reports; communicate health status to the client and internal teams.
- Serve as Subject Matter Expert for client guidelines and ensure expectations are met.
- Act as internal Quality Assurance resource, identify order issues and coordinate corrections with production and partner teams.
- Collaborate with Support and Operations to drive corrective actions and proactive communication across teams.
- Utilize HubSpot to manage client interactions and updates.
- Capture client feedback and advocate for client needs across departments.
- Contribute to special projects as needed.
- Identify and propose process improvements.
- Fluency in English, both verbal and written.
- Ability to work in Mountain Standard Time Zone hours (8am–5pm).
- Consistent access to high-speed internet and reliable equipment (laptop with camera and audio).
- 2+ years of client-facing or account support experience (Enterprise SaaS or services preferred).
- Strong problem-solving and communication skills; proactive and urgent approach.
- Prior client-facing experience; ability to multitask in a fast-paced environment.
- Detail-oriented with proactive client support approach.
- Familiarity with project management platforms (ClickUp, Asana, Monday.com) is an asset.
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