Smart User Experience Strategist

3 days ago

Cabuyao, Calabarzon, Philippines beBeeRetainer Full time ₱1,200,000 - ₱2,000,000
Customer Success Manager Role Overview

We are seeking a data-driven Customer Success professional to join our team, focusing on designing smarter user experiences and implementing strategies to reduce customer churn.

Key Responsibilities:
  • Identify key customer metrics and develop retention strategies.
  • Collaborate with design and product teams to improve UI/UX and reduce churn.
  • Develop solutions to enhance navigational flow and usability.
  • Partner with sales and marketing to align retention initiatives with business goals.
  • Provide actionable insights to leadership based on customer behavior data.
  • Ensure accurate reporting on cross-functional projects.
  • Lead efforts to boost referrals and customer advocacy.
  • Support customer onboarding and engagement initiatives.
Required Skills and Qualifications:
  • Solid grasp of SaaS, user journey mapping, and usability principles.
  • Strong understanding of navigation optimization, retention, and referral strategies.
  • Minimum 2-5 years of experience in related roles; at least 1 year in leadership is preferred.
  • High emotional intelligence and strong collaboration skills.
  • Proactive, results-focused, and adaptable.
  • Excellent communication skills and a can-do attitude.
Benefits:

At our organization, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Our team collaborates with passionate individuals and takes the next step in their career through continuous improvement in processes and systems.

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