
Remote Customer Service Representative
7 days ago
About Our Opportunity
Remote Sales Support AssistantAs a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients. Your primary focus will be on providing proactive assistance, escalating issues, and ensuring seamless communication with our sales teams.You will be working closely with cross-functional teams, including sales executives, suppliers, and account managers, to guarantee a world-class customer experience.
- A highly proficient communicator in both spoken and written English
- Strong organizational and time management skills
- Strong customer service orientation
- Ability to prioritize, multitask, be flexible, and meet deadlines
- Excellent problem-solving skills
Your Responsibilities:
- Provide expert-level support to customers via phone, email, or chat
- Escalate complex issues to senior team members for resolution
- Collaborate with internal stakeholders to identify and implement process improvements
- Analyze customer feedback and provide actionable insights to drive business growth
- Maintain accurate records and reports to ensure data-driven decision-making
We Offer:
- A competitive salary and comprehensive benefits package
- Ongoing training and professional development opportunities
- A dynamic, fast-paced work environment with a passionate team
- The chance to work with a global organization and make a meaningful impact
- A flexible, remote work arrangement that supports work-life balance
About Us
We are a leading BPO company dedicated to delivering exceptional customer experiences for ambitious US businesses. We pride ourselves on fostering growth and making hiring easy for our clients. If you're looking for a challenging role with opportunities for career advancement, join our team today
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