Senior Process Quality Specialist
2 weeks ago
We are seeking a skilled Senior Process Quality Specialist to join our team at Gratitude Philippines. In this role, you will be responsible for ensuring the quality of our transactional monitoring process.
Key Responsibilities:
- Conduct random transaction audits to identify errors and discrepancies.
- Analyze account data and calling analysis to ensure accuracy.
- Communicate critical errors to associates and process owners.
- Provide constructive feedback and coaching to improve individual performance.
- Develop and implement corrective action policies to address errors.
- Maintain quality metrics, including process quality score and individual quality score.
- Generate weekly/monthly quality performance reports for internal clients.
Requirements:
- 2-3+ years' experience in transactional monitoring or related field.
- RCM (Root Cause Analysis) experience preferred.
- Ability to start immediately.
Estimated Salary: ₱45,000 - ₱60,000 per month.
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