Senior Process Quality Specialist

2 weeks ago


Pasig, National Capital Region, Philippines Gratitude Philippines Full time
Job Description

We are seeking a skilled Senior Process Quality Specialist to join our team at Gratitude Philippines. In this role, you will be responsible for ensuring the quality of our transactional monitoring process.

Key Responsibilities:

  • Conduct random transaction audits to identify errors and discrepancies.
  • Analyze account data and calling analysis to ensure accuracy.
  • Communicate critical errors to associates and process owners.
  • Provide constructive feedback and coaching to improve individual performance.
  • Develop and implement corrective action policies to address errors.
  • Maintain quality metrics, including process quality score and individual quality score.
  • Generate weekly/monthly quality performance reports for internal clients.

Requirements:

  • 2-3+ years' experience in transactional monitoring or related field.
  • RCM (Root Cause Analysis) experience preferred.
  • Ability to start immediately.

Estimated Salary: ₱45,000 - ₱60,000 per month.



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