Senior Quality Assurance Specialist

1 month ago


Pasig, National Capital Region, Philippines LeadAdvisors Full time
About LeadAdvisors

Welcome to LeadAdvisors.com, a leading digital marketing agency specializing in business process outsourcing (BPO) and content marketing. Our expertise enables us to handle campaigns for top brands across the United States, delivering exceptional results and driving growth for our clients.

Job Overview

We are seeking an experienced Senior Quality Assurance Specialist to oversee all quality assurance activities. This role is critical in ensuring high-quality service standards are met by monitoring and evaluating customer interactions. The successful candidate will play a key role in maintaining our commitment to customer satisfaction by identifying areas of improvement and providing feedback to our team members.

Key Responsibilities:
  • Monitor and evaluate inbound and outbound calls for quality assurance.
  • Assess call center agents' adherence to scripts, policies, and procedures.
  • Provide constructive feedback and coaching to agents to enhance performance.
  • Identify training needs and assist in developing training programs.
  • Maintain accurate records of all call evaluations and feedback.
  • Collaborate with team leaders and managers to develop strategies for improving call quality.
  • Prepare quality reports and analyze data to identify trends and areas for improvement.
Qualifications:
  • Bachelor's degree or associate's with experience in the quality assurance field.
  • Certificate in quality assurance is a plus.
  • Minimum of 3 years of experience in quality assurance, with at least 2 years in a managerial role.
  • Proficient in QA tools, methods, and concepts of quality assurance.
  • Solid knowledge of relevant regulatory standards.
  • Good communication skills, both verbal and written.
  • Excellent data collection and analysis skills.
Estimated Salary Range: $65,000 - $90,000 per annumBenefits:
  • Competitive base salary.
  • Comprehensive training program.
  • Opportunity for career growth and development.


  • Pasig, National Capital Region, Philippines Gratitude Philippines Full time

    Job Title: Senior Quality Assurance SpecialistJob Summary: We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Gratitude Philippines. The ideal candidate will have a strong background in quality assurance, with expertise in process quality management and error identification.Develop and implement quality assurance...


  • Pasig, National Capital Region, Philippines Hunters hub Incorporated Full time

    Hunters Hub Incorporated is seeking a highly skilled Senior Quality Assurance Specialist to join our team. This role plays a critical part in ensuring the highest quality software products meet our customers' needs.The ideal candidate will have a Bachelor's degree in information technology or a related field and at least 2 years of experience as a QA...


  • Pasig, National Capital Region, Philippines ABSI Full time

    ABSI is seeking a skilled Senior Quality Assurance Specialist to join our team.We are committed to delivering high-quality software solutions and we need someone who can ensure that our products meet the highest standards of quality and functionality.This role requires a deep understanding of testing concepts, methodologies, and best practices. As a Senior...


  • Pasig, National Capital Region, Philippines Nityo Infotech Full time

    We are seeking a skilled Senior Quality Assurance Specialist to join our team at Nityo Infotech. This role is perfect for an experienced professional looking to take their career to the next level.About UsNityo Infotech is a leading provider of innovative solutions, and we're dedicated to delivering high-quality products that exceed our clients'...


  • Pasig, National Capital Region, Philippines Hunters hub Incorporated Full time

    We are seeking a skilled API Quality Assurance Specialist to join our team at Hunters Hub Incorporated. The ideal candidate will have extensive experience in API testing and automation, with a strong background in Java and expertise in tools like Rest Assured and Postman.About the RoleThe Senior API Quality Assurance Specialist will be responsible for...


  • Pasig, National Capital Region, Philippines Hunter's Hub, Inc. Full time

    At Hunter's Hub, Inc., we are seeking a highly skilled Senior Quality Assurance Specialist to join our team. This is a full-time position that offers an attractive compensation package, with an estimated annual salary of $83,000.The ideal candidate will have at least 3-4 years of experience in QA testing and possess strong knowledge of Agile Jira, ALM...


  • Pasig, National Capital Region, Philippines Hunter's Hub, Inc. Full time

    Job DescriptionA highly skilled Senior Quality Assurance Specialist is required by Hunter's Hub, Inc. to play a crucial role in ensuring the highest quality of our products.The ideal candidate will have 3-4 years of experience in QA testing and will be proficient in Agile methodologies, Jira, ALM Octane, SQL, Unix, Web Testing, API Testing, and Automation...


  • Pasig, National Capital Region, Philippines LeadAdvisors Full time

    About the RoleWe are seeking a seasoned Senior Quality Assurance Manager to oversee all quality assurance activities, ensuring high-quality service standards are met across our organization.


  • Pasig, National Capital Region, Philippines LeadAdvisors Full time

    Job DescriptionWe are seeking a detail-oriented Senior Quality Assurance Manager to oversee all quality assurance activities. As a key member of our team, you will be responsible for developing and implementing policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions.To succeed in this role, you...


  • Pasig, National Capital Region, Philippines Cobden and Carter International Full time

    Are you looking for a challenging role that utilizes your quality assurance skills? We are seeking an experienced Business Quality Assurance Specialist to join our team at Cobden and Carter International.About the RoleWe are offering a competitive salary of $60,000 per year for this position. As a Business Quality Assurance Specialist, you will be...


  • Pasig, National Capital Region, Philippines Gratitude Philippines Full time

    We are seeking a highly skilled Quality Assurance Specialist to join our team at Gratitude Philippines. The ideal candidate will have 2-3+ years of experience in process quality assurance, with a focus on transactional monitoring and error identification.Key Responsibilities:Random Transactional Monitoring: Analyze previous day's production, ensuring...


  • Pasig, National Capital Region, Philippines RecruiterPH Full time

    About RecruiterPHWe are seeking a highly skilled Business Quality Assurance Specialist to join our team. The successful candidate will be responsible for ensuring the high quality of our medical billing processes.


  • Pasig, National Capital Region, Philippines Gratitude Philippines Full time

    At Gratitude Philippines, we are seeking a skilled Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the systematic quality check of previous day's production. This includes analysis of accounts, calling analysis, correct follow-up, required action taken, and updated software....


  • Pasig, National Capital Region, Philippines Cobden and Carter International Full time

    Cobden and Carter International is committed to excellence in customer satisfaction, quality, and compliance. We seek a skilled Quality Assurance Specialist to join our team in ensuring high standards across all business processes.About the RoleWe offer an attractive salary of $**,***, based on industry standards and experience. As a Quality Assurance...


  • Pasig, National Capital Region, Philippines RecruiterPH Full time

    We are seeking a highly skilled Medical Billing Quality Assurance Specialist to join our team at RecruiterPH. This is an exciting opportunity for a motivated individual with a strong background in quality assurance and medical billing to take on a challenging role.About the RoleIn this position, you will be responsible for ensuring the highest level of...


  • Pasig, National Capital Region, Philippines LeadAdvisors Full time

    We are seeking an exceptional Senior Quality Manager to oversee all quality assurance activities and drive excellence in our organization. With a focus on detail-oriented work, you will be responsible for developing and implementing policies, conducting thorough tests and inspections, identifying production, process, or product issues, and presenting...


  • Pasig, National Capital Region, Philippines ABSI Full time

    ABSI is seeking a Technical Quality Assurance Specialist to join our team. This role will play a critical part in ensuring the quality and integrity of our software systems.About the RoleThis is a full-time, fixed-term position with a salary range of $80,000 - $110,000 per year, depending on experience.The successful candidate will have 4-6 years of...


  • Pasig, National Capital Region, Philippines Cobden & Carter International Full time

    Cobden & Carter International Job OpportunityWe are seeking an exceptional Principal Quality Assurance Specialist to join our team in maintaining the accuracy and clarity of proposals and reports, supporting lead management, and conducting tender research. This role is ideal for a detail-oriented professional with strong research, copywriting, and analytical...


  • Pasig, National Capital Region, Philippines Azeus Systems Limited Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team at Azeus Systems Limited.


  • Pasig, National Capital Region, Philippines Nityo Infotech Full time

    About UsNityo Infotech is a leading provider of IT solutions and services.Job SummaryWe are seeking a skilled Senior Software Quality Assurance Engineer to join our team. The ideal candidate will have a strong background in software testing and quality assurance, with experience in functional and API testing.Key Responsibilities:Design and execute...