Real Estate Account Recovery Specialist

2 days ago

Paranaque City, Calabarzon, Philippines beBeeCollector Full time ₱30,000 - ₱60,000
Account Recovery Specialist

We seek a detail-oriented professional with strong communication skills to join our team.

The primary responsibility of this role is to contact customers with outstanding balances, record interactions and outcomes, analyze Accounts Receivable data, and take actions to reduce delinquent accounts.

Key Responsibilities:
  • Contact customers to collect overdue payments and update payment statuses.
  • Maintain accurate records of customer interactions, including contact dates and results.
  • Analyze Accounts Receivable data to identify overdue accounts and prioritize follow-ups.
  • Record collection efforts in a spreadsheet as per company guidelines.
  • Follow up with customers red-flagged for aging outstanding balances and encourage timely payments.
  • Refer customers for service termination when necessary, following established protocols.
  • Work closely with the finance and accounting team to report progress and issues.
  • Proficiency in financial software (experience in managing AR reports and recording transactions).
  • Excellent spoken and written English skills for professional communication.
  • Experience in collections, customer service, or accounts receivable is an asset.
  • Strong negotiation skills with the ability to handle difficult conversations professionally.
  • Detail-oriented and able to accurately document customer interactions.
  • Ability to work independently while adhering to company policies and collection guidelines.

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