Customer Success Development Team Manager

2 days ago

Manila, National Capital Region, Philippines beBeeTeamLeader Full time ₱4,500 - ₱6,000
Job Title

A highly motivated and experienced team leader is required to oversee a group of customer success development analysts. The ideal candidate will have a proven track record of consistently meeting or exceeding individual KPIs and possess excellent phone and email communication skills.

The successful applicant will be responsible for managing team performance, supervising and supporting team members, conducting regular meetings, training new recruits, and mentoring them on effective communication techniques.

They will also monitor live calls, provide real-time coaching, and track team performance against key performance indicators including outbound calls, emails, contact rates, and meetings scheduled.

A strong pipeline management skillset, proficiency in Salesforce, and ability to interpret performance data are essential requirements for this role.

The team lead will work closely with the Customer Success team to ensure smooth handoffs of qualified appointments and manage team schedules, time-off requests, and daily coverage.

A proven track record of leadership experience, BPO or contact center experience, and understanding of quota-driven environments are highly desirable.

This is an exciting opportunity for a talented individual who is passionate about helping others succeed and has a genuine desire to contribute to a dynamic and fast-paced environment.

We offer a range of benefits including equity packages, a hybrid working model, mental health initiatives, generous parental leave policy, paid birthday and volunteering leave, sponsored social clubs, employee resource groups, and investment in your personal growth offering training for your advancement.

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