Customer Service Director

4 days ago

Manila, National Capital Region, Philippines beBeeLeadership Full time ₱59,000 - ₱83,000
Customer Service Leadership Role

Job Summary:

The successful candidate will lead a team of customer service professionals, overseeing daily operations and driving performance excellence. This includes coaching and mentoring team members, addressing performance issues, and implementing process improvements.

  • Manage and coordinate the day-to-day activities of the team, ensuring seamless delivery of customer service.
  • Collaborate with internal stakeholders to drive best practices across functional teams.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.

As a key member of the leadership team, you will engage with customers to resolve issues and improve their experience through meetings, phone calls, email, and other communication channels.

The ideal candidate will have proven experience in managing a customer support team, preferably in a multinational environment. They should possess excellent leadership, organizational, and interpersonal skills, with a track record of coaching, quality assurance, and mentoring.

Key Responsibilities:

  • Coach and develop team members to achieve high levels of customer satisfaction and loyalty.
  • Implement process improvements to increase efficiency and reduce costs.
  • Address performance issues promptly and effectively.

Requirements:

  • Proven experience in managing a customer support team.
  • Excellent leadership, organizational, and interpersonal skills.
  • Hands-on experience in team coaching, quality assurance, and mentoring.

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