Advanced Technical Support Specialist

1 week ago

Pasig, National Capital Region, Philippines beBeeSupport Full time ₱2,000,000 - ₱3,000,000
Job Title

We are seeking a highly skilled and experienced Support Engineer to lead our customer support operations. The ideal candidate will possess excellent technical knowledge, problem-solving skills, and strong communication abilities.

Key Responsibilities
  • Lead operational activities in a support center, including customer system operations, maintenance, documentation, and software release management.
  • Take ownership of customer issues, identify root causes, and collaborate with cross-functional teams to ensure timely resolution.
  • Investigate defect reports, inform development teams, and retest to ensure adequate resolutions.
  • Work closely with engineering and development teams to design delivery/support strategies.
  • Interpret quality assurance issues for technical and non-technical users.
Requirements
  • 7+ years of experience as a support engineer or in a related role, preferably in software.
  • Deep understanding of fintech software, compliance solutions, and/or Unified Communications product is a plus.
  • Experience with SaaS platforms, ITSM tools, and ITIL exposure is advantageous.
  • Ability to manage time effectively, handle multiple tasks, and prioritize effectively.
  • Willingness to learn and adapt new technologies and skills.
Why This Role
  • Opportunities to grow and develop your career in a dynamic and agile team environment.
  • Chance to work with cutting-edge technology and contribute to the company's success.
  • Flexible working hours and remote work options available.

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