
Remote Patient Care Specialist
15 hours ago
The role of Remote Healthcare Assistant is a critical position within our organization, focusing on delivering exceptional patient care and support remotely.
This position plays a vital part in redefining the future of work for companies worldwide by providing timely and professional interaction with patients, referrals for specialized healthcare providers, and maintaining electronic medical records (EMR).
In this role, you will be responsible for:
- Conveying test results to patients in a prompt and courteous manner.
- Creating and processing referrals for medical specialists.
- Coordinating and scheduling appointments for patients while ordering labs and imaging as needed.
- Maintaining accurate and compliant electronic medical records (EMR).
- Ensuring adherence to relevant healthcare regulations, including HIPAA compliance and patient confidentiality.
- Facilitating communication between patients and healthcare providers through tools like Avaya soft phones.
- RN License (US certification mandatory)
- At least 1-year experience as a Medical Virtual Assistant.
- Prior experience in patient care, family medicine, acute care, or clinical settings is desirable.
- Exceptional English communication skills, both written and verbal (C1 level or higher).
- A solid understanding of medical terminology and practices.
- Proficiency in EHR/EMR systems and ability to troubleshoot common technical issues.
- Knowledge of healthcare privacy regulations.
- Strong interpersonal and organizational skills with attention to detail.
- Tech savvy and familiar with current technologies, such as desktop sharing, cloud services, and VoIP.
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