Strategic Operations Leader

4 days ago

Manila, National Capital Region, Philippines beBeeLeadership Full time $90,000 - $120,000
Director of Contact Center Operations

A strategic leadership opportunity awaits an experienced contact center professional to drive operational excellence, customer satisfaction, and team engagement.

Job Description:

This role offers a chance to leverage your expertise in IT industry operations to drive success in a critical function.

Key Responsibilities:
  • Develop and implement strategic plans to enhance operational efficiency, customer experience, and employee engagement.
  • Lead cross-functional teams to achieve business objectives, fostering collaboration and innovation.
  • Ensure compliance with regulatory requirements and industry standards, driving process improvements and cost optimization.
Requirements:

To be successful in this role, you will need a proven track record in contact center management, with at least 18 years of experience as a Director/Head in a Contact Center/Shared Service industry.

Benefits:

This is an exciting opportunity to expand your skill set, achieve job satisfaction, and work-life balance. Join our dynamic organization and take your career to the next level

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