Auto Glass Warranty Claims Expert

18 hours ago

General Santos, Soccsksargen, Philippines beBeeClaims Full time $60,000 - $70,000
Warranty Claims Specialist Job Description

We are seeking a highly skilled and experienced Warranty Claims Specialist to join our team. As a key member of our organization, you will play a vital role in handling all incoming warranty claims related to auto glass.

About the Job:

This is an exciting opportunity for a professional with excellent communication and problem-solving skills to work with customers, technicians, and management to ensure fair and consistent decisions on warranty claims.

Key Responsibilities:
  • Handle all incoming warranty claims strictly related to auto glass, including water leaks, air leaks, molding issues, and possible cracks (excluding new damage).
  • Communicate directly with customers to assess concerns, explain warranty coverage, and set proper expectations.
  • Work with technicians to coordinate inspections, repairs, and follow-ups on warranty cases.
  • Investigate each claim thoroughly by reviewing job history, technician notes, photos, and customer-provided documentation.
  • Approve or deny warranty claims in accordance with company policies, always protecting the company's interests and ensuring fair, consistent decisions.
  • Document all interactions and outcomes accurately in our CRM system.
  • Manage escalated cases and sensitive customer situations with professionalism and clarity.
  • Educate customers about warranty coverage, exclusions, and procedures.
Requirements:
  • Minimum 5 years' direct experience handling vehicle warranty claims in the automotive service industry is REQUIRED.
  • Experience in the auto glass industry is a strong plus.
  • Proven expertise in adjudicating warranty claims, reviewing supporting evidence, and communicating clear decisions.
  • Excellent verbal and written communication skills in English; able to interact confidently with customers and technicians.
  • Strong decision-making skills with the ability to balance customer satisfaction with company policies.
  • Highly organized, detail-oriented, and able to manage multiple claims simultaneously.
  • Proficient in CRM software and remote communication tools.
  • Must have a reliable internet connection and a quiet, professional work environment.
Benefits:

We offer a competitive salary and benefits package, including opportunities for career growth and professional development.

What We Offer:

In this role, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and make a real difference in the lives of our customers.

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