Disaster Relief Customer Service Representative

Disaster Relief Position Overview

MCI, a leading Business Process Outsourcing company, delivers tailored solutions to diverse clients. With a commitment to excellence and innovation, we've established ourselves as a trusted partner in the industry.

We are seeking agents for temporary, remote disaster relief positions contingent on hurricane needs. Successful candidates will be contacted via email and text as needed. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

Candidates must complete a full application on our company careers page, including screening questions and a pre-employment test.

Position Responsibilities

What Does a Disaster Relief Agent Do?

We improve customer experience through exceptional solutions to simple requests. You'll apply the latest customer service techniques, learn our account management systems, and help customers during difficult times.

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve the customer's experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. A positive and enthusiastic outlook is required each day.

Candidate Qualifications

Is This Job Right For You?

MCI provides world-class training for all new employees. We encourage positive, driven, and confident applicants to apply. Ideal candidates are highly motivated, energetic, and dedicated individuals who:

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict resolution, problem solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and relationship building

Employment Conditions

All MCI Locations

• Authorized to work in the country where the job is based

Subject to program and location

• Willing to submit to background/security investigation and fingerprinting
• Willing to submit to drug screening

Compensation Details

A Competitive Compensation Package

MCI values your hard work and offers a competitive compensation package designed to grow with you over time. Starting compensation is based on experience, and we offer various benefits and incentives to support and reward our team members.

• HMO plus dependent and dental coverage
• Free meal during training
• Career growth and learning opportunities
• Allowances (Rice, Clothing, Laundry, Meal)
• Performance and loyalty bonuses
• Frequent disinfection and fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Recognition gifts and treats

Physical Requirements

This job operates in a professional office environment. While performing duties, you'll sit/stand for long periods using a computer and telephone headset. You may occasionally move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability. The policy applies to all aspects of employment.

Diversity and Equality

MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to diversity and equal opportunity.

About Us

MCI helps customers address CX and DX challenges differently. We deliver industry-leading solutions that create exceptional experiences and drive optimal performance.

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