Current jobs related to Customer Service Specialist - Manila, National Capital Region - Satellite Office
-
Customer Service and Billing Coordinator
2 weeks ago
Manila, National Capital Region, Philippines Prime@Technology Specialist Inc. Full time**Job Description:**We are seeking a Customer Service and Billing Coordinator to join our team at Prime@Technology Specialist Inc.The successful candidate will be responsible for providing exceptional customer service, processing billing information, and maintaining accurate records.Key Responsibilities:Provide exceptional customer service, responding to...
-
Customer Service Team Lead
1 week ago
Manila, National Capital Region, Philippines DME Service Solutions Full timeJob Overview:DME Service Solutions is a leading provider of global call center business process outsourcing service solutions. We are passionate about business growth, working to understand customers' needs while collaborating to develop solutions. Our mission is to develop our clients' brand value through positive customer experiences, while also helping...
-
Team Lead
2 weeks ago
Manila, National Capital Region, Philippines DME Service Solutions Full timeAbout the Job:We are seeking an experienced Call Center Supervisor to lead our customer service team. As a key member of our operations team, you will be responsible for ensuring that our customers receive exceptional service and support.Your primary focus will be on managing a team of customer service representatives, providing coaching and guidance to...
-
Customer Service Specialist
2 days ago
Manila, National Capital Region, Philippines beBee Careers Full timeJob Overview:We are seeking a skilled Customer Service Specialist to provide exceptional support and service to our customers. This role is responsible for ensuring that customer interactions are handled efficiently and effectively.About the Role:This Customer Service Specialist will be responsible for implementing standard customer service procedures,...
-
Customer Service Liaison
3 days ago
Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at EXL Service Philippines, Inc. This role involves interacting with customers to provide information and assistance on our client's products and services.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely manner.Create and manage...
-
Customer Service Representative
5 days ago
Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeRoles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone.Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...
-
Customer Service Specialist
6 days ago
Manila, National Capital Region, Philippines beBee Careers Full timeAbout the JobThis is an exciting opportunity to work from home as a Customer Service Specialist. You will be responsible for providing excellent customer service via various channels, addressing customer inquiries and concerns promptly and professionally.The successful candidate will have a strong background in customer service or administration, with...
-
Customer Service Specialist
3 weeks ago
Manila, National Capital Region, Philippines DigiPlus Interactive Corp. Full timeDigiPlus Interactive Corp. (formerly known as Leisure and Resorts World Corporation) is a publicly listed company (PSE: PLUS). With over 20 years of expertise under its belt, DigiPlus ushered its unbeatable dominance in the Philippine retail gaming market by forging an empire of world-class multi-gaming platforms strategically located through a robust...
-
Customer Service Specialist
3 days ago
Manila, National Capital Region, Philippines Whiteplane, Inc. Full timeJob Overview: Customer Service SpecialistCustomer Service Specialist processes complaints and issues related to Dyson products or services. They ensure customer satisfaction by meeting customer needs in a courteous and timely manner. In addition, to enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide...
-
HR Services Specialist
3 weeks ago
Manila, National Capital Region, Philippines WHG Customer Services Philippines, Inc. Full timeWe're looking for an experienced HR Services Specialist with a strong background in end-to-end payroll management within a large organization.This role oversees compensation and benefits, including salary management, performance appraisals, incentives, and insurance plans, while also contributing to policy development and implementation.What you will be...
Customer Service Specialist
1 month ago
CUSTOMER SERVICE SPECIALIST
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.
WHAT IS A CUSTOMER SERVICE SPECIALIST?
Our awesome client, an Investment Company in Australia, is looking for a new CUSTOMER SERVICE SPECIALIST to join their growing team.
The Customer Service Specialist (Contractor) role is a vital part of our Customer Operations team, providing support for customers using our app to trade on the US stock market. This role requires a tech-savvy individual with a strong interest in share trading, capable of handling diverse inquiries while ensuring a great experience for our customers.
WHAT WILL BE YOUR MAIN RESPONSIBILITIES?
Key Skills & Attributes
- Tech-savvy: Confident with technology and trading platforms.
- Interest in share trading: A passion for understanding and discussing trading concepts.
- Strong communication: Excellent written skills for clear and concise responses.
- Decisive and resourceful: Ability to make quick decisions and find solutions independently.
- Work ethic: A dependable workhorse mindset, ready to handle high volumes of inquiries.
- Attention to detail: Thorough in resolving customer issues and monitoring systems.
Responsibilities
Customer Support via Chat and Email:
- Respond to chat and email enquiries during the overnight shift with respect to Client systems, trading environment and general enquiries, including:
onboarding;
Identity verification;
Account funding & maintenance;
Stock availability and related policies;
Trading terminology (e.g., order types and execution, security transfers, settlement and clearing, etc.);
Corporate actions including investment income;
Deposits and withdrawals;
General troubleshooting and account-related enquiries. - Timely communication of outcomes to customer enquiries in line with Client policies and procedures (e.g., successful change of details, etc.)
Proactive Issue Resolution:
- Take ownership of inquiries, leaning in to find answers when unsure.
- Escalate complex issues appropriately while maintaining a proactive approach to problem-solving.
- Resolving other administration tasks (e.g., Corp Action assistance, etc.)
Monitoring and Reporting:
- Monitor real-time dashboards to ensure platform availability and performance.
- Identify and report dashboard anomalies or system outages promptly to relevant teams.
- Completion of four-eye checks on work completed throughout the day.
Operational Efficiency:
- Maintain a quick response time for customer interactions, meeting or exceeding service-level agreements (SLAs).
- Work through backlog emails and ensure all customer concerns are addressed thoroughly before the end of the shift.
Training and Awareness:
- Complete mandatory onboarding and ongoing training in line with policy requirements.
- Demonstrate awareness of and application of policies, procedures and training related to role.
ADDITIONAL NOTES:
- Onsite | Robinsons Cyberscape Gamma, Ortigas, Pasig City (Primary)
- Shifting, as required by management.
