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Team Performance Coordinator

1 week ago

Pasig, National Capital Region, Philippines Humanly (humanly) Full time

About Humanly: A global provider of innovative digital services and next-generation customer experience solutions.

Job Description: Drive team performance and deliver exceptional customer experiences for our clients as a Team Leader.

Main Responsibilities:

  • Team Operations: Manage day-to-day planning and coordination of team activities.
  • Team Development: Coach and develop team members through team huddles, coaching sessions, and feedback.
  • Scheduling: Organize team schedules to meet client demands.
  • SLA and KPI Achievement: Ensure each team member meets service level agreements and key performance indicators.

Requirements:

  • Leadership Experience: At least two years of relevant Team Leader experience in an outsourcing company or similar environment.
  • Campaign Support: Minimum one year of experience supporting a financial campaign.
  • Communication Skills: Excellent verbal and written communication skills.
  • Technical Knowledge: Above-average technical know-how.
  • Customer Support Experience: Previous experience working in phone, email, and live chat customer support roles.
  • Familiarity with CRM Tools: Familiarity with e-Commerce, ZenDesk, or any other CRM tools.
  • Flexibility: Willingness to work on different shifts.