Team Lead for Form Conversion Operations

2 weeks ago


Manila, National Capital Region, Philippines Infinit-O Full time
Job Description

In this role, you will oversee a team of digital form conversion specialists to ensure efficient processing of customer requests, accurate quote provision, and timely work distribution.

Key Responsibilities:

  • Lead and mentor a team to achieve performance goals, resolve escalations, and improve operational processes.
  • Oversee daily operations, including customer quotes, job assignments, and metric reporting.
  • Handle complex customer inquiries and resolve issues professionally via direct communication.
  • Maintain team performance, provide feedback, and guide alignment with customer satisfaction and churn reduction goals.

You will work closely with the Customer Success Manager to report on team health, opportunities for improvement, and customer issue trends.

This position requires strong problem-solving skills, excellent communication, and proficiency in customer support software. You must be able to adapt to changing priorities and maintain attention to detail.


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