Team Lead for Form Conversion Operations
2 weeks ago
In this role, you will oversee a team of digital form conversion specialists to ensure efficient processing of customer requests, accurate quote provision, and timely work distribution.
Key Responsibilities:
- Lead and mentor a team to achieve performance goals, resolve escalations, and improve operational processes.
- Oversee daily operations, including customer quotes, job assignments, and metric reporting.
- Handle complex customer inquiries and resolve issues professionally via direct communication.
- Maintain team performance, provide feedback, and guide alignment with customer satisfaction and churn reduction goals.
You will work closely with the Customer Success Manager to report on team health, opportunities for improvement, and customer issue trends.
This position requires strong problem-solving skills, excellent communication, and proficiency in customer support software. You must be able to adapt to changing priorities and maintain attention to detail.
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Forms Analyst Lead
3 weeks ago
Manila, National Capital Region, Philippines Infinit-O Full timeKey Responsibilities:The Forms Conversion Supervisor is responsible for overseeing a team that handles form conversion requests, quotes, escalated customer concerns, and job assignments. This role ensures that all incoming customer requests are assessed efficiently, quotes are provided accurately, and work is distributed appropriately among the form...
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Team Lead
7 days ago
Manila, National Capital Region, Philippines REMITLY PHL OPERATIONS INC Full timeAbout This Role:We're seeking a seasoned Customer Success Manager to lead high-performing teams in Manila. As a key member of our operations team, you will oversee daily activities, coach Associates on career development, cultural values, and individual performance. Your primary focus will be to build and manage highly engaged teams, fostering an environment...
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Data Conversion Specialist
2 weeks ago
Manila, National Capital Region, Philippines JG Manpower & General Contractor Services Corporation Full timeAt JG Manpower & General Contractor Services Corporation, we are looking for a skilled Data Conversion Specialist to join our team.This role involves working with software tools and systems to convert data into various formats. As a Data Conversion Specialist, you will be responsible for accurately and efficiently processing text, video, audio, or other...
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Operations Team Leader
7 days ago
Manila, National Capital Region, Philippines REMITLY PHL OPERATIONS INC Full timeAbout Us:At Remitly PHL Operations Inc., we transform the lives of immigrants and their families by providing trusted financial service products. Our vision is to be the most reliable money transfer platform, helping communities send over $6 billion a year to loved ones. We strive for excellence in our customer-centric approach, ensuring every interaction is...
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Quality Assurance Team Lead
2 weeks ago
Manila, National Capital Region, Philippines REMITLY PHL OPERATIONS INC Full timeAbout the RoleWe are seeking an exceptional Customer Success Operations Manager to lead our Customer Service, Customer Protection, CARE, FSI, and CSI operations in Manila and Managua. As a key member of our team, you will be responsible for building and managing high-performing teams that deliver outstanding customer experiences.PurposeThe primary objective...
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Software Lead for Adaptive Form Development
2 weeks ago
Manila, National Capital Region, Philippines JOB Manifest HR Consulting Full timeAbout the RoleWe are seeking an experienced Software Lead for Adaptive Form Development to join our team at JOB Manifest HR Consulting.The successful candidate will possess knowledge of version control tools like Git and be familiar with adaptive forms and micro front-end concepts. Experience in AEM Forms, JavaScript (ES6), RESTful APIs, JSON Schema, Web...
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Lead Conversion Specialist
1 week ago
Manila, National Capital Region, Philippines KDCI Full timeJob Summary:We are seeking a highly motivated Business Development Strategist to join our sales and marketing team at KDCI Outsourcing. As a key member of our team, you will be responsible for developing and implementing business development initiatives to drive sales growth and client engagement.Responsibilities:Develop and implement business development...
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Customer Support Team Leader
3 weeks ago
Manila, National Capital Region, Philippines Infinit-O Full timeKey Responsibilities:Responsible for overseeing a team that handles form conversion requests, quotes, escalated customer concerns, and job assignments. This role ensures that all incoming customer requests are assessed efficiently, quotes are provided accurately, and work is distributed appropriately among the form conversion specialists. Additionally, the...
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Operations Team Lead
2 weeks ago
Manila, National Capital Region, Philippines REMITLY PHL OPERATIONS INC Full timeAbout Remitly PHL Operations Inc.We help immigrant communities around the world send money to their loved ones. Our platform makes it faster, easier, and less expensive to do so. We are committed to providing financial services that transform lives.As a Customer Success Team Manager, you will play a critical role in building and managing high-performing...
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Form Automation Specialist
3 weeks ago
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Short-Form Video Creator
2 weeks ago
Manila, National Capital Region, Philippines SariSuki Stores Inc. Full timeSariSuki Stores Inc. is looking for a talented Junior Content Creator / Micro-Influencer to join our team and help us create engaging short-form content.Key Responsibilities:Developing Content Strategy: Create short-form content that resonates with our target audience and aligns with our brand's voice and messaging.Social Media Management: Use your social...
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Operations Team Leader
7 days ago
Manila, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full timeWe are currently seeking a dynamic and results-oriented Operations Team Leader to lead our talented team of professionals.YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccineContinuous career development and certificationsTravel &...
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Software Team Lead
1 week ago
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Conversational AI Lead
2 days ago
Manila, National Capital Region, Philippines BillEase Full timeAbout Our CompanyBillEase aims to provide seamless payment experiences for diverse lifestyles.The Job RequirementsWe are seeking a Conversational AI Lead to develop AI-powered chatbots and voice bots that automate our Customer Service and Collections processes. The ideal candidate will have a strong background in chatbot and voice bot development, with...
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Senior Team Lead
7 days ago
Manila, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full timeWe are currently seeking a dynamic and results-oriented Senior Team Lead to join our talented team of professionals at TECHNOGLOBAL TEAM, INC. This role involves leading our team of experts, handling and resolving customer support requests, producing accurate client reports, and actively monitoring team performance.This position requires someone with strong...
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Digital Forms Conversion Team Leader
2 weeks ago
Manila, National Capital Region, Philippines Infinit-O Full timeRequired Skills and QualificationsThis role requires a Bachelor's Degree or equivalent experience in Information Technology or a related field. Proven experience in customer support or related roles, with at least 1 year in a leadership or supervisory position, is necessary.Key qualifications include:Strong problem-solving skillsExcellent communication...
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Enrolment Conversion Specialist
1 week ago
Manila, National Capital Region, Philippines Asian Institute of Management (AIM) Full timeThe Asian Institute of Management (AIM) is seeking an Enrolment Conversion Specialist to join our team.In this role, you will be responsible for achieving enrolment targets by converting leads/prospects into enrollees.Develop and execute conversion strategies to achieve enrolment targetsProvide regular reports on conversion rates and enrolment progressTo...
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Short and Long Form Video Editor
2 weeks ago
Manila, National Capital Region, Philippines Private Advertiser Full timeThe successful candidate for this position will be a highly skilled Video Editor with a passion for storytelling. You will be responsible for creating captivating short and long-form videos that drive engagement and conversions.Job Responsibilities:Develop and edit engaging video content that resonates with our audience.Work closely with our team to ensure...
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Tech Process Team Lead
4 weeks ago
Manila, National Capital Region, Philippines Google Operations Center Full timeTech Process Team Lead - Payments - 1PApply locations PH-MNL-LIMA time type Full time posted on Posted 2 Days Ago job requisition id JR1313Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we...
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Lead Sourcing and Conversion Expert
4 days ago
Manila, National Capital Region, Philippines Visit, Inc. Full timeWe are seeking a highly skilled Strategic Partnerships Manager - Social Impact to join our team at Visit, Inc. As a key member of our remote team, you will be responsible for driving scalable expansion of the supply partnership pipeline.This role requires a data-driven professional with expertise in lead generation systems and process automation to ensure...