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Team Lead

3 weeks ago

Manila, National Capital Region, Philippines REMITLY PHL OPERATIONS INC Full time

About This Role:

We're seeking a seasoned Customer Success Manager to lead high-performing teams in Manila. As a key member of our operations team, you will oversee daily activities, coach Associates on career development, cultural values, and individual performance. Your primary focus will be to build and manage highly engaged teams, fostering an environment of empowerment and creating amazing customer experiences.

This role requires strong leadership skills, expertise in product and process knowledge, and a commitment to ongoing learning and development. If you're passionate about delivering exceptional customer experiences and are committed to excellence, we encourage you to apply.

Responsibilities:

  • Supports Associates in delivering outstanding customer experiences, adhering to service promises and standards
  • Acts as a go-to expert for Supervisor calls and escalated customer issues, staying up-to-date with product updates and changes

Requirements:

  • At least three years of experience as a Team Manager/Lead in customer success or a related field
  • Strong leadership skills, with a customer-centric approach
  • Excellent problem-solving and critical thinking skills
  • Ability to work onsite in Greenfield, Mandaluyong, with flexibility to adapt to business needs

We Offer:

  • Rice Allowance, Transportation Allowance, Paid Vacation
  • Medical, Dental & Vision Coverage, Accident and Life Insurance
  • Employee Stock Purchase Plan (ESPP), Mental Health & Family Forming Benefits
  • Nondiscrimination policy across our global organization and business operations