Quality Assurance Manager for Healthcare Operations

1 month ago


Taguig and Makati, Philippines Gratitude Philippines Full time

Company Overview:

Gratitude Philippines is a leading provider of business process outsourcing services, committed to delivering exceptional quality and customer satisfaction.

Job Summary:

We are seeking an experienced Quality Assurance Manager for our Healthcare Operations team. The successful candidate will oversee the delivery of high-quality services to our clients, ensuring compliance with industry standards and regulatory requirements.

Key Responsibilities:

  • Develop and implement quality management plans to ensure consistent delivery of quality services
  • Direct and review audit/feedback activities to identify areas for improvement
  • Conduct regular meetings with teams and senior executives to drive consistency in teamwork
  • Provide timely quality follow-through in the form of reporting and escalations
  • Develop and maintain a repository of internal monitoring results & feedback to identify trends and target improvements
  • Ensure effective communication with all members of assigned staff, site level & senior executives

Requirements:

  • At least 2 years of QA experience under Healthcare account
  • Strong claims processing background and dedication to quality & improvement
  • Previous work experience in quality assurance or a related field
  • Excellent oral, written and presentation skills
  • Skilled in organization and prioritization, and attention to detail

Benefits:

  • HMO on day 1 for employee
  • Variable pay or Annual Bonus (either of the 2)
  • 10% Night Differential

Compensation: PHP 100,000 - PHP 150,000 per month, depending on qualifications and experience.

Location: Gratitude Philippines office in Manila.



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