
Support Associate Position
4 days ago
Job Title: Customer Support Associate
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Associate.
This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and ensuring that our clients receive the highest level of support.
Main Responsibilities:
- Provide excellent customer service through various communication channels, including phone, email, and chat.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Work closely with internal teams to identify and escalate complex customer issues.
- Continuously improve knowledge of products and services to provide accurate information to customers.
- Maintain accurate records of customer interactions and activities.
Required Skills and Qualifications:
- Degree in Business Administration, Communications, or related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Office Suite and customer relationship management software.
Career Framework Role: This role is suitable for individuals who have completed their training and are looking to develop their skills and experience in a dynamic and supportive environment.
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