High-Growth Opportunity for Skilled Customer Support Representatives

2 days ago

Davao City, Davao, Philippines beBeeDiversity Full time $70,000 - $85,000
">Customer Support Representative">

We are building a platform that helps businesses manage their hourly workforce. This market has been underserved by technology and deserves better.

Our mission-driven company has been purpose-built to help businesses and employees thrive.

We offer a unique opportunity to work with leading brands from multiple sectors.

As a high growth company, we are quickly expanding our product portfolio to deliver on our vision.

We value diversity and inclusion in our workplace and strive to create an environment that promotes equality and respect for everyone.

Key Responsibilities:

  • Provide exceptional customer support via phone, email, and chat to customers addressing a broad range of issues and requests related to our products.
  • Promptly and accurately respond to customer needs as measured by: median first response time, issue resolution time, and CSAT score.
  • Escalate issues to teammates and the engineering team as needed and demonstrate judgment on user errors, poor training, product defects, and feature requests.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Proactively check in with clients until the issue is resolved.
  • Actively participate in initiatives that drive the company's growth, such as assisting junior customer support representatives, product testing, and recommending new products to customers.

Requirements:

  • Have a long-term vision of working and growing with a technology startup.
  • 1-3 years experience as a Customer Support Specialist or similar CS role.
  • Must be fluent in Mandarin and English both verbally and written, able to effectively communicate and build relationships with global colleagues and customers.
  • Must have Phone Support experience.
  • Must have experience using help desk software and remote support tools.
  • Must be willing to work following the US time zone.
  • Must have a high-speed and stable primary and backup internet connection.
  • Must be willing to attend occasional in-person meetings.

Why Work with Us:

  • Competitive compensation package.
  • Permanently remote work arrangement.
  • Flexible PTO and holidays.
  • Career fast track for performers and internal mobility.
  • Learn from a team of experienced professionals.

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