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Senior Manager, Business Intelligence Leader

1 week ago

Manila, National Capital Region, Philippines ibex Full time

The Senior Manager, Business Insight and Analytics at ibex National Capital Region, Philippines, is responsible for managing relationships with client partners and ensuring globally consistent delivery. Key goals include providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, and calibrating on profiling standards with Recruitment partners.

Key Responsibilities:
  • Manage client interactions and strategic partnerships for the whole organization.
  • Ensure client needs are met on an ongoing basis with a high level of client satisfaction.
  • Identify ongoing opportunities for the program across the entire employee life cycle.
  • Partner with clients and internal stakeholders to devise data-driven strategies/action plans to address opportunities on both agents and processes.

Required Skills and Qualifications:

  • Data Centric
  • Ability to run their own calls
  • Deep knowledge and experience in BPO – cross-functional experience a plus
  • Ability to manage projects from kickoff to completion
  • Thought leader among leadership and client partners