IT Change Manager

1 day ago

Davao City, Davao, Philippines beBeeChange Full time ₱5,850,000 - ₱8,490,000
Change Management Specialist

We are seeking an experienced Change Management Specialist to govern and execute ITIL-compliant change management processes within a dynamic organization.

This role ensures that all network and security changes are planned, risk-assessed, approved, and implemented with minimal disruption to business operations.

Key Responsibilities
  • Owning the end-to-end change management process, adhering to ITIL v4 best practices.
  • Facilitating Change Advisory Board meetings, ensuring proposed changes undergo risk assessment and approval workflows.
  • Developing and enforcing change policies, workflows, and approval structures, ensuring consistency in execution.
  • Maintaining a Change Calendar, tracking scheduled network, infrastructure, and security changes.
  • Ensuring rollback plans and contingency strategies exist for high-impact changes.
Network & Security Change Execution
  • Managing and coordinating network configuration changes across routers, switches, and firewalls.
  • Overseeing BGP/MPLS, SD-WAN, and VPN change requests, ensuring seamless traffic flow adjustments.
  • Implementing structured firewall rule changes, security policies, and IPS/IDS tuning, reducing risk exposure.
  • Ensuring all network and security changes are properly tested in staging environments before production deployment.
Risk & Compliance Management
  • Conducting impact analysis and risk assessments for network and IT changes, ensuring minimal service disruption.
  • Ensuring compliance with industry standards and regulatory frameworks.
  • Tracking audit logs and documentation for implemented changes, ensuring traceability and accountability.
Collaboration & Stakeholder Communication
  • Serving as the single point of contact for network, security, and infrastructure change requests.
  • Maintaining strong engagement with engineering, operations, and service management teams to align changes with business priorities.
  • Providing post-change reporting to management, ensuring transparency and lessons learned from previous changes.
Required Skills & ExperienceTechnical Proficiency
  • Detailed understanding of networking principles, including BGP, MPLS, SD-WAN, VPN, VLANs, and QoS policies.
  • Experience working with firewalls, security policies, and intrusion prevention systems.
  • Knowledge of network automation tools and scripting languages for change automation.
Process & Compliance Knowledge
  • Expertise in ITIL v4 Change Management processes.
  • Strong understanding of regulatory frameworks.
Soft Skills
  • Effective stakeholder management skills, ensuring seamless coordination between technical and business teams.
  • Ability to analyze risks and communicate technical changes in a non-technical way.
  • Excellent documentation and reporting skills, ensuring all changes are well-documented and auditable.

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