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Customer Experience Lead

2 weeks ago

Manila, National Capital Region, Philippines EastWest Bank Full time
About the role

The Head of Customer Experience Design will lead the creation of end-to-end customer experiences across touchpoints and backend support units.

Key responsibilities include managing a unit that co-creates better experiences through process improvement partnerships with business units, using data-driven tools to streamline processes for faster delivery of competitive services.

Additionally, the role involves defining distinctive value and experiences provided by the bank through its products and services, leading the creation of unique and signature experiences across customer touchpoints and segments.