Software Application Support Specialist

2 days ago

Quezon City, National Capital Region, Philippines beBeeTechnical Full time $60,000 - $80,000
Job Description

We are seeking a skilled Software Technical Specialist to join our team. In this role, you will be responsible for supporting and maintaining critical and non-critical products/applications across various systems.

  • Support a wide range of systems from a Level 2/3 perspective using DevSecOps and other methodologies or support models as aligned by stakeholders.
  • Collaborate with business clients, internal and external teams to debug or troubleshoot applications.
  • Investigate SQL stored procedures, VBA macros and Java scripts from a support perspective to debug issues or perform analysis and development for minor enhancements.
  • Coordinate and collaborate the development efforts with the development team for major enhancements.
  • Investigate feed/file delivery, quality check and failures using any batch or workflow related tools by the team.
  • Remain current on standards, technologies, approaches and methodologies.
  • Consistently apply the concept of continuous improvement.
  • Document findings and processes as part of application support.
  • Gather and clearly document code changes for minor application enhancements and production defects. Perform QA testing to validate expectation of code changes if needed.
  • Liaise between business users and IT internal and external teams.
  • Coordinate business users testing activity for application code changes.
Required Skills and Qualifications
  • Minimum 2 years working experience supporting systems at Level 2 (support).
  • Experience with relational database structures and methodologies.
  • Proven ability to multitask both independently and within a team.
  • Ability to understand business process requirements and use technology to conceptualize creative solutions through to implementation.
  • Knowledge of financial services, specifically investment management.
  • Client and action oriented, takes initiative, creative and proactive thinker.
  • Awareness of ITIL (incident, problem, change management) practices in aligning IT services with the needs of business.
Benefits
  • We empower employees to learn and grow the career they want.
  • We recognize and support employees in a flexible environment where well-being and inclusion are prioritized.
  • As part of our global team, we support employees in shaping the future they want to see.
About Us

We are an industry leading international financial services company dedicated to helping people achieve 'Easy Investment Wealth Enjoyment'. For further information, please visit our website:

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