
Billing Support Specialist
3 days ago
As a Technical Billing Support Engineer, you will play a critical role in delivering exceptional customer experiences by resolving complex technical issues related to billing and invoicing. Your expertise will be instrumental in troubleshooting, analyzing, and resolving problems across various software platforms, APIs, integrations, and infrastructure.
You will work closely with cross-functional teams, including engineering and development, to ensure timely resolution of customer issues. Your analytical and problem-solving skills will enable you to diagnose root causes, create effective solutions, and maintain internal runbooks, FAQs, and technical documentation.
Key Responsibilities Include:
- Responding to complex inbound service requests over the phone and email directly with customers.
- Diagnosing, troubleshooting, and resolving technical problems across software, APIs, integrations, and infrastructure.
- Reconciling invoicing to vendor invoice or SAP and making data-driven conclusions on resolution.
- Processing credit and debits as needed.
- Reproducing issues, conducting root cause analysis, and working closely with engineering on bug fixes and feature requests.
- Creating and maintaining internal runbooks, FAQs, and technical documentation.
- Leading incident response or participating in on-call rotation for critical issues.
- Identifying billing support trends and partnering with Product C Engineering on long-term solutions.
- Accurately and efficiently logging all issues and status updates in our internal tracking system.
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Manager, Billing Support
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Taguig, National Capital Region, Philippines Ingram Micro Full timeOverviewAssociate Professional, Technical Billing Support Engineer — Ingram MicroResponsibilities Responding to complex inbound Billing C Technical service requests over the phone and email per day directly with customers. Diagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure. Reconciling invoicing...
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