Operational Support Manager

4 days ago


Taguig, National Capital Region, Philippines Neksjob Corporation Full time
Job Overview
Neksjob Corporation is a leading contact center solutions provider. As a Workforce Management Supervisor, you will play a critical role in ensuring the efficient operation of our contact center. This includes overseeing staffing, scheduling, forecasting systems, and policies to deliver exceptional customer experiences.

Key Responsibilities
  • Develop and implement workforce management processes that drive business outcomes.
  • Collaborate with cross-functional teams to design and optimize scheduling systems.
  • Analyze performance data to identify areas for improvement and implement corrective actions.
  • Lead training programs to enhance agent skills and knowledge.


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