Linux System Administrator

21 hours ago

Tarlac City, Central Luzon, Philippines beBeeTechnical Full time $21,000 - $84,000
Linux Support Engineer Role

We are seeking a skilled Associate to build a career in Canonical and support customers using Ubuntu and open source products.

Key Responsibilities:
  • Provide technical assistance via telephone, email, and web
  • Take ownership of new cases and manage them according to our Service Level Agreement (SLA)
  • Act as an internal customer advocate and keep them updated in a timely manner
  • Ensure each support case is handled with the highest possible customer satisfaction
  • Contribute new knowledge base articles and maintain existing ones
  • Draft and distribute technical notices for internal and external communication
  • Prioritize work to accomplish the most important and urgent tasks first
  • Keep learning as our products and services grow and evolve
  • Understand Ubuntu development process to set customer expectations correctly
  • Maintain regular communication and information exchange with the team
  • Identify opportunities to provide a better service
Requirements:
  • Exceptional academic track record from high school and university
  • Undergraduate degree in a technical subject or alternative chosen path
  • Confidence to speak up, exchange feedback, and share ideas without hesitation
  • Track record of going above-and-beyond expectations to achieve outstanding results
  • Experience with Linux troubleshooting
  • Knowledge or basic hands-on experience on 2 or more of: Linux server administration, programming fundamentals, networking, virtualization/cloud computing concepts
  • Ability to learn quickly, thrive on change, and handle pressure of a customer-facing job
  • Strong written and verbal English communication skills
  • Appreciative of diversity, polite, and effective in a multi-cultural organization
Benefits:

This role offers a unique opportunity to develop your skills and experience in a fast-paced environment. You will be part of a dynamic team that values collaboration and innovation. As a Linux Support Engineer, you will have access to ongoing training and professional development opportunities.

What We Offer:

We offer a competitive salary and benefits package, including a generous pension scheme and flexible working hours. Our office is located in a vibrant area with easy access to public transportation. We also offer a range of employee perks and discounts.

How to Apply:

To apply for this exciting opportunity, please submit your application through our website. We look forward to hearing from you.

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