Service Delivery Director
7 days ago
Key Responsibilities
As a Team Manager, you will:
- Drive Team Performance: Manage outliers, coach agents, and monitor calls to ensure exceptional results.
- Hire, Train, and Coach Specialists: Develop lifestyle assistant specialists to deliver outstanding customer support.
- Analyze Data and Improve Processes: Prepare reports, identify trends, and establish goals to maximize efficiency and customer satisfaction.
- Lead by Example: Demonstrate leadership skills, reinforce compliance with company policies, and proactively suggest improvements to current policies and processes.
Qualifications
To succeed in this role, you should have:
- A minimum of 2-3 years of call center management experience leading agents for phone, video, or internet services.
- Proven experience in Sales and Retention, with a track record of developing employees' potential and driving performance improvements.
- Previous experience in Technical Support and Customer Service roles is preferred.
- Experience interacting with client executives and supporting a telecommunications industry.
What We Offer
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