Real Estate Collection Specialist
23 hours ago
We are seeking a detail-oriented and highly skilled professional to fill the role of Real Estate Collection Specialist. The ideal candidate must possess strong communication skills in English, experience using QuickBooks, and the ability to professionally handle collections calls.
The primary responsibility of this role is to contact customers with outstanding balances, record interactions and outcomes, analyze Accounts Receivable (AR) data in QuickBooks, and take appropriate actions to reduce delinquent accounts.
Main Responsibilities:- Collect overdue payments from customers on a provided list, update payment statuses, and maintain accurate records of all customer interactions.
- Analyze Accounts Receivable (AR) data in QuickBooks to identify overdue accounts and prioritize follow-ups.
- Record collection efforts in a spreadsheet according to company guidelines.
- Follow up with customers red-flagged for aging outstanding balances and encourage timely payments.
- Refer customers for Stop Service when necessary, following company protocols.
- Work closely with the finance and accounting team to report progress and issues.
This role requires a candidate who is proficient in QuickBooks, has excellent spoken and written English skills, and experience in collections, customer service, or accounts receivable.
Requirements:- Proficiency in QuickBooks and experience managing AR reports and recording transactions.
- Excellent spoken and written English skills for professional communication.
- Experience in collections, customer service, or accounts receivable is a plus.
- Strong negotiation skills with the ability to handle difficult conversations professionally.
- Detail-oriented and able to accurately document customer interactions.
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