Senior IT Infrastructure Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeTechnical Full time $60,000 - $80,000
Advanced Technical Support Specialist

This is a high-level technical support position responsible for delivering advanced second-level (L2) technical support to ensure the stability, performance, and reliability of our technology infrastructure.

The ideal candidate will have a strong understanding of hardware, software, and network-related issues, as well as experience with virtualization tools like VMware and Hyper-V, and cloud platforms such as AWS and Azure.

Key Responsibilities:

  • Deliver L2 technical support for complex system issues, ensuring timely resolution and minimal downtime.

  • Monitor critical systems for performance, availability, and reliability; proactively address alerts and system anomalies.

  • Act as the escalation point for lower-level support teams, collaborating to troubleshoot and resolve more complex technical challenges.

  • Conduct routine system maintenance, including patch management, updates, and data backups.

  • Support the rollout and deployment of new technologies and infrastructure upgrades.

  • Maintain detailed documentation of configurations, troubleshooting procedures, and system changes.

  • Provide technical guidance and training to junior support teams and assist end-users where necessary.

  • Participate in an on-call support rotation to provide 24/7 coverage for mission-critical systems.

  • Contribute to root cause analysis (RCA) for recurring incidents and implement preventive measures.

Requirements:

  • Minimum 3 years of experience in IT support roles, including at least 1 year in an L2 support function.

  • Proficient in Windows and Linux operating systems, with strong understanding of networking protocols such as TCP/IP, DNS, and DHCP.

  • Hands-on experience with scripting languages (e.g., PowerShell, Python) to support automation initiatives.

  • Familiarity with the ITIL framework and best practices in incident, change, and problem management.

  • Demonstrated ability in managing alerts and monitoring systems.

  • Strong analytical and problem-solving capabilities, especially under time constraints.

  • Excellent communication, collaboration, and interpersonal skills.

We are looking for a highly skilled and motivated individual to join our team. If you are passionate about leveraging technology to transform regulatory compliance, we invite you to apply.

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