Staffing Operations Manager
1 day ago
About Our Company
J-K Network Services is a dynamic company that provides innovative staffing solutions. With a strong focus on workforce management, we combine technical and functional expertise with extensive knowledge across various industries to drive business success.
We offer a flexible and scalable global delivery strategy that leverages onshore and offshore capabilities to boost efficiency and productivity while optimizing costs. Our company culture values teamwork, innovation, and customer satisfaction.
Job Summary
We are seeking a skilled Workforce Analyst to join our team. As a Workforce Analyst, you will create a staffing schedule, gather and interpret data to identify workforce issues, and provide regular reports to support operations.
The ideal candidate will have a Bachelor's degree and 2-3 years' experience in Workforce Management. Experience in BPO companies is an added advantage. We are looking for someone who is willing to work on a night shift schedule, amenable to attending interviews, and can start as soon as possible.
In this role, you will be responsible for creating reports on workforce analysis for business requirements, making suggestions for staff enhancements to lower costs and boost customer experience, and producing ad hoc and regular reports on various CS metrics and KPIs. You will also address changes in service levels and perform other tasks assigned by the management.
We offer competitive compensation and benefits, including government mandated benefits, sick leave credits, vacation leave credits, 13th month pay, and HMO. If you are a motivated and detail-oriented individual who is passionate about workforce management, we encourage you to apply for this exciting opportunity.
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