Global Talent Acquisition Expert

2 days ago


Antipolo City, Calabarzon, Philippines J-K Network Services Full time

Job Description

J-K Network Services is seeking a skilled Workforce Analyst to join our team. As a Workforce Analyst, you will play a crucial role in creating a staffing schedule, gathering and interpreting data to identify workforce issues, and providing regular reports to support operations.

The ideal candidate will have a Bachelor's degree and 2-3 years' experience in Workforce Management. Experience in BPO companies is an added advantage. We are looking for someone who is willing to work on a night shift schedule, amenable to attending interviews, and can start as soon as possible.

In this role, you will be responsible for creating reports on workforce analysis for business requirements, making suggestions for staff enhancements to lower costs and boost customer experience, and producing ad hoc and regular reports on various CS metrics and KPIs. You will also address changes in service levels and perform other tasks assigned by the management.

If you are a motivated and detail-oriented individual who is passionate about workforce management, we encourage you to apply for this exciting opportunity.



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