Customer Service Ambassador for Exceptional Experiences

11 hours ago


Iloilo City, Western Visayas, Philippines XtendOps Philippines Full time

At XtendOps Philippines, we're seeking a skilled and empathetic Customer Service Ambassador to deliver exceptional experiences for our customers.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner, ensuring seamless communication and resolution of issues.
  • Provide accurate information about our products and services, showcasing expertise and building trust with customers.
  • Maintain detailed and accurate customer records, leveraging data to inform decisions and drive customer satisfaction.
  • Collaborate with other departments to ensure customer needs are met, fostering a culture of teamwork and customer-centricity.
  • Identify opportunities to improve customer satisfaction and loyalty, driving business growth through continuous improvement.

Requirements:

  • Proven experience in a customer service role, demonstrating a track record of delivering excellent customer outcomes.
  • Excellent communication and interpersonal skills, able to build rapport with customers and colleagues alike.
  • Strong problem-solving abilities and attention to detail, ensuring issues are resolved efficiently and effectively.
  • Proficiency in using customer service software and tools, staying up-to-date with industry trends and best practices.

What We Offer:

  • A competitive salary and benefits package, recognizing the value of your contributions.
  • Comprehensive training and professional development opportunities, empowering you to grow and thrive in your career.
  • A supportive and inclusive work environment, fostering a sense of belonging and collaboration.
  • Opportunities for career growth within the company, driven by your skills, passion, and dedication.


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