Delivering Exceptional Customer Experiences

10 hours ago

Pasig, National Capital Region, Philippines beBeeTechnical Full time ₱52,924 - ₱67,352
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will possess excellent problem-solving skills, be able to work independently, and have a strong passion for delivering exceptional customer experiences.

  • The successful candidate will provide technical support via phone, email, and chat to ensure prompt responses to customer inquiries.
  • They will diagnose and resolve technical issues efficiently, escalating complex cases when necessary.
  • Maintaining up-to-date knowledge of evolving technologies and process changes is crucial in this role.
  • Strong communication and conflict resolution skills are essential for success in this position.

About the Role:

  • This position requires at least 3 years of technical support experience, with a focus on supporting customers via email and chat.
  • A basic understanding of web and mobile applications, as well as experience with SaaS products, is required.
  • The successful candidate will be passionate about creating exceptional customer experiences and thrive in a dynamic environment.
  • Metrics-driven, high-volume interaction handling skills are necessary for success in this role.
  • Strong analytical thinking, attention to detail, and good judgment are essential qualities for this position.

Key Responsibilities:

  • Provide technical support via phone, email, and chat.
  • Respond promptly to customer inquiries.
  • Diagnose and resolve technical issues efficiently.
  • Educate customers on product features and functionality.
  • Stay updated with evolving technologies and process changes.
  • Participate in training to enhance skills.
  • Share knowledge with the team and assist in onboarding new members.

Requirements:

  • At least 3 years of technical support experience.
  • Basic knowledge of web and mobile applications.
  • Experience with SaaS products.
  • Passion for creating exceptional customer experiences.
  • Ability to thrive in a dynamic environment.
  • Metrics-driven with high-volume interaction handling skills.
  • Strong conflict resolution and communication skills.
  • Creative problem-solving abilities.
  • Good judgment and empathy.
  • Proactive with minimal supervision.

Benefits:

  • Private Health Insurance.
  • Paid Time Off.
  • Training & Development Opportunities.

What We Offer:

  • A fast-paced and dynamic work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.
  • A collaborative and supportive team.

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