Process Training Specialist
2 weeks ago
At Solid Mark Manpower Services Inc., we are seeking a skilled Process Trainer to join our team. In this role, you will be responsible for delivering continuous training and development programs for our agents, ensuring they have the knowledge and skills required to excel in their roles.
The ideal candidate will have a strong background in process improvement, performance management, and discipline management. They will also possess excellent communication and customer service skills, with the ability to work effectively in a team environment.
Key Responsibilities:
- Develop and deliver training programs to enhance knowledge and skills
- Implement training courses, including outlines and syllabi
- Responsible for the maintenance and inventory of training materials
- Develop and implement report methodologies to determine status and verify certification
- Accountable for the quality of agents brought to the floor sign-off methodology
- Adhere to the schedule of training programs
- Attend training meetings
Requirements:
- Completed a 3 or 4-year university degree
- Minimum of 3 years' experience in a similar capacity in the call center industry
- Prior to starting product training, must pass English fluency tests
Work Environment:
Our work environment is a professional office workplace, with business casual attire. The role may require evening or graveyard work, as well as overtime, weekend, or holiday work depending on business needs.
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