Support Services Associate

4 days ago


Davao City, Davao, Philippines Snapscale Full time

About This Role

This position is ideal for a motivated and resourceful Technical Support Specialist who can navigate complex technical issues and provide exceptional customer service. As the key point of contact for client technical support, you will be responsible for resolving issues, setting up new user accounts, and troubleshooting hardware, software, and network problems.

Key Responsibilities:

  • Managing Client Interactions: Answer incoming support calls, respond to help desk tickets, and prioritize tasks to ensure timely resolution.
  • New User Account Setup: Configure and set up new user accounts, including email, software access, and network permissions.
  • Troubleshooting: Identify and resolve hardware, software, and network issues for clients by investigating problems and implementing effective solutions.
  • Network Issue Resolution: Troubleshoot and fix network connectivity issues, manage driver installations and updates to ensure compatibility and functionality.

Our Offerings

  • A stimulating and collaborative work environment
  • A generous compensation package
  • Ongoing training and professional growth opportunities
  • A comprehensive benefits package


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